- Who are the experts?
- How this works?
- Can you make my favourite bus / map / mod?
- Can I also become an expert? How are the experts selected?
- Are the experts paid?
- Can I also give support if I am not an expert?
- Further current information
The user role
The basic goal of the expert system is help for self-help: The experts do not fulfill AddOn-/Mod wishes and only work on projects at their own discretion. There is no obligation for experts to participate in community projects.
Another goal is to relieve the administration team of the WebDisk: The OMSI experts work independently in the support area and act as moderators. Don't worry! No support requests will be deleted, everyone will be helped as best as possible - that's the claim of the entire support area of the WebDisk. Nevertheless, the support area needs a control instance, for example to ensure compliance with the Guidelines for support requests, to move topics to the right area and to monitor the rules of cooperation. In case of rule violations - which unfortunately cannot be avoided in a large Internet forum - there may also be warnings issued by experts.
Who are the experts?
Derzeit sind folgende Experten aktiv:
How this works?
The experts are involved throughout the Help & Support area and write answers to threads asking for support or assistance. Should a situation arise where files that are not intended for the public need to be exchanged with the expert (e.g. Blender files, complete maps that are under development), the expert will continue support via PM at his own discretion.
Unwanted requests via PM, email or Discord will be deleted without comment; in the case of multiple unwanted requests there may be warnings or admonitions.
Can you make my favourite bus / map / mod?
No. The experts help you to help yourself and do not develop AddOns within the scope of their expert activities. Multiple unwanted requests via PM / email / Discord can result in warnings or admonitions. The experts do not fulfill any mod/ad-on requests!
Can I also become an expert? How are the experts selected?
Since - and this is the main difference to the well-known expert system in the OMSI forum - the expert status is combined with moderation rights, only selected users are appointed as experts. An application is not possible. Only the experts decide who will be a new expert. The user role itself is awarded by the administration after a second check. Even the retirement of experts is no reason for applications. In addition, we always try to create a balanced relationship between the special fields, which also limits the selection of possible new experts.
Apart from the fact that an expert has great expertise - in general or in a certain special field - the previous behaviour (in the community) is taken into account: Does the person have AddOn / Mod projects to show? Has the person provided helpful (!) support in the past? Due to the responsibility resulting from the activity as a moderator, only users who have not attracted negative attention so far will be selected. Counter-examples would be copyright violation, warnings and unfriendliness towards support requests.
Are the experts paid?
The experts do not receive any rewards, remuneration or preferential. Like all other team members on the WebDisk, the experts are volunteers. The Expert Team is not obliged to help - everything is on a voluntary basis. Each Expert has a private life in addition to the community activity and has a job. This should be considered.
Can I also give support if I am not an expert?
Yes, this is explicitly desired! Anyone who wants to may write articles, give support and assistance and help other users! The "normal" support operation will of course continue. By the way: New candidates for the expert team are identified by qualitative and competent support. - And maybe you are one of the next OMSI experts on this platform.
Further current information
We don't close support threads that have been resolved
... so that users who have the same problem can still have their say. To mark support threads as "resolved", there is a comfortable function: At the very top below the thread title you can double click on
Use meaningful thread titles
The thread title should contain at least the following:
- Related content (to which commercial AddOn the thread refers, to which map or bus) - in the future this will be solvable with labels. Until this is implemented, we ask you to mention the AddOn in the thread title.
- One or two keywords that meaningful describe the error.
"Need help", "Error", "Problem" are not meaningful titles. Better e.g: "Map Y: Invisible wall at train station", "Hafencity: Blue sky", "Bus Z won't start". The title should be not a whole sentence, keywords will do.
Prefer code blocks over spoiler blocks
Whenever you post a code from OMSI files, use the